Frequently Asked Questions

Travellive’s postal address is:

Travellive India Pvt. Ltd.

13A, Everest House

46C, Jawaharlal Nehru Road,

Kolkata - 700071

For the most up-to-date contact details, phone numbers, and map location, you can also visit our Contact Us page:

https://travellive.in/contact-us

Travellive group tours are planned as complete, guided journeys.

They typically include international and internal travel as outlined in the itinerary, accommodation, most meals, scheduled sightseeing, and the services of a tour manager or local guides, where applicable.

The exact inclusions are clearly detailed in the day-by-day itinerary for each tour.

If you’d like, I can help you review the inclusions for a specific journey.

Yes, our group tour itineraries are planned and finalised in advance.

This helps ensure the journey runs smoothly and remains well coordinated for the entire group.

In certain situations — such as operational, weather, or local conditions — itinerary changes may be required, and these can sometimes be significant.

When this happens, adjustments are made with care to maintain the overall quality and intent of the journey.

Group size varies depending on the destination and the nature of the journey.

For our group tours, the size is planned carefully to ensure the experience remains comfortable and well managed.

Most of our international group tours typically have between 20 and 40 travellers, and the exact number is usually confirmed during a conversation with our team based on the specific tour and departure.

Our group tours usually include travellers from different age groups and backgrounds, who share a common interest in exploring the destination through a guided journey.

Many of our guests travel as couples, families, or solo travellers joining a group for the shared experience.

The group is brought together by the itinerary and travel style, rather than by age or profile.

When you return from your dream holiday, we assure you that there will be additions to your friends list.

Once a booking is confirmed, changes may be possible, but they are subject to availability and the terms of the tour.

Group tours are planned and contracted in advance, so any modification needs to be reviewed carefully.

Our team can guide you on what changes may be feasible and any implications involved.

The group tour itinerary runs as scheduled for all travellers.

If you wish to extend your stay before or after the group tour, this can be arranged separately.

Such requests need to be finalised at the time of booking, as extensions may impact availability and pricing.

Our team can guide you on the options and any additional arrangements involved.

While we plan our tours carefully, there may be rare situations where a tour has to be cancelled due to operational or external factors.

In such cases, our team communicates with travellers promptly and guides them on the available options, which may include rescheduling to another departure or applicable refunds, as per the tour terms.

Any decision is handled with care, keeping the traveller’s interest in mind.

TCS stands for Tax Collected at Source, which is a statutory requirement applicable on certain overseas tour payments, as prescribed by the Government of India.

When applicable, TCS is collected at the time of payment and deposited with the authorities.

Travellers may be able to claim credit for the TCS amount while filing their income tax returns, subject to prevailing tax rules.

If you’d like, our team can help clarify how TCS applies to your booking.

For our tours, age categories are generally defined as follows:

• Infant: Below 2 years of age on the date of travel
• Child: 2 years and above, and below 11 years
• Adult: 11 years and above

If you’d like, our team can help clarify how this applies to a specific booking.

You can book a Travellive tour either remotely or by visiting our office.

Most travellers book remotely by sharing soft copies of the required documents (passport, PAN card, and Aadhaar card for all passengers) and completing the payment digitally.

If you prefer, you may also visit a Travellive office to complete the booking and make payment by cheque.

Travellive recommends booking your tour at least 9 months in advance of the scheduled departure date.

Most of our group tours tend to fill up around 6 months before departure, and early booking helps secure availability and allows sufficient time for planning and visa processes.

On select tours, we also offer early-bird benefits, which are available for a limited period and are subject to specific terms.

Tour costs are incurred in multiple currencies, depending on the countries included in the itinerary.

Certain components—such as air tickets, visas, documentation, and some administrative expenses—are paid in Indian Rupees.

Other components, including hotels or cruises, meals, local transport, sightseeing, and train or ferry tickets, are paid in the local or foreign currency of the destination.

Quoting the tour price in two currencies helps present the cost structure more clearly and transparently.

A registration amount is payable at the time of booking to confirm your seat on the tour.

The next payment is due between 90 and 75 days before departure, or prior to visa processing, whichever is earlier. This instalment covers the foreign currency component of the tour cost.

The exact amount payable in Indian Rupees is calculated based on the prevailing exchange rate at the time of payment.

The final payment must be completed 45 days before departure.

Please note that this is a general payment guideline. For certain high-value tours, including those involving cruises or long-distance trains, a different payment schedule may apply. The applicable schedule will be communicated at the time of booking.

To book a tour or holiday, you can pay by any of the following methods:

• bank transfer (in the name of TravelLive (India) Pvt Ltd
• UPI of your choice
• cheque or demand draft
• Credit card (free of charge)
• Debit card (requires a non-refundable convenience charge of 1.5% of the transaction amount )

Cheques or Demand Drafts should be made payable to Travellive (India) Pvt. Ltd.

For bank transfers, the relevant account details and account name are mentioned in the Booking Form.

The registration or booking amount is subject to the cancellation policy applicable to the tour.

If a tour is cancelled after the booking amount is paid, cancellation charges will apply based on the timing of the cancellation, as outlined in Travellive’s Terms & Conditions.

We recommend referring to the detailed Terms & Conditions shared at the time of booking for complete information.

To book an international group tour, you are required to provide copies of your passport, PAN card, and Aadhaar card.

Your passport should be valid for at least six months beyond the scheduled departure date of the tour and should have sufficient blank pages for visa purposes.

Our team will guide you if any additional documentation is required at the time of booking.

Most Travellive group tours offer both twin sharing and single occupancy options.

If you are comfortable sharing, you may opt to share a room with another Travellive traveller of the same gender.

If you prefer a room to yourself, a single occupancy room can be opted for, subject to availability and applicable charges.

Travellive works with a range of reputed airlines that are suitable for the category and routing of each group tour.

The selection of the airline depends on factors such as flight schedules, routing, baggage allowance, airline terms and overall tour logistics.

The airline applicable to your tour is informed at the time of booking and is also mentioned on the respective tour page.

For group tours, air tickets are blocked well in advance of departure.

Copies of the air tickets are usually handed over to travellers during the pre-departure Get-Together Meet, which is generally held 7 to 10 days before departure.

Travellive will invite you to this meeting well in advance.

We recommend travelling light and carrying only what you can comfortably manage while transferring between hotels, trains, and coaches.

Baggage allowance for check-in and cabin luggage varies by airline and class of travel. Travellive typically books flights with a reasonable baggage allowance suitable for the tour.

The exact baggage allowance for your scheduled airline will be shared with you prior to departure.

Each airline also has a list of restricted items for both check-in and carry-on baggage. These details are provided by the airline and are usually mentioned on your air ticket.

Travellive group tours are priced and planned based on a standard airfare class for the entire group.

Individual upgrades to Business or Premium Economy class are not part of the group tour structure, as flight bookings are made collectively.

If you would like to explore upgraded flight options, this would need to be discussed separately with our Travel Advisors, subject to airline availability and fare conditions.

You may write to us at hello@travellive.in

, and our team can guide you on the available options.

Yes, Travellive provides visa assistance for destinations where a visa is required.

Our team guides travellers on the documentation, application process, and timelines based on the tour itinerary.

Visa decisions, processing times, and approvals are entirely at the discretion of the respective embassies or consulates.

We support you through the process, but we do not guarantee visa issuance.

Visa application timelines vary depending on the destination and the embassy’s processing requirements.

For Travellive group tours, our team will guide you on when to apply for the visa based on your selected tour and departure date.

We recommend following the timelines shared by our team, as visa processing times are determined by the respective embassies or consulates.

Visa approval is entirely at the discretion of the respective embassy or consulate.

While Travellive assists travellers with documentation and the application process, we do not influence or guarantee visa outcomes.

Each application is assessed independently by the authorities based on their criteria

Visa processing timelines vary depending on the destination and the embassy or consulate handling the application.

Once your application is submitted, the decision and notification timeline are determined entirely by the authorities.

Our team monitors the process and will keep you informed as soon as there is an update from the embassy or consulate.

In the event of a visa rejection, the tour booking is handled in accordance with the applicable cancellation terms of the tour.

Visa decisions are made solely by the respective embassy or consulate, and Travellive does not have any influence over the outcome.

Our team will guide you on the next steps and any applicable options based on the tour terms.

If you already hold a valid visa for the destination, you may be able to use it for the tour, provided it meets the entry requirements for the travel dates and itinerary.

Our team will review the visa details to confirm validity, duration, and entry conditions.

If the existing visa is accepted, you will receive a discount equivalent to the applicable visa fee, as visa processing will not be required.

We will guide you on any further steps, if needed.

The visa arranged for the group tour is issued based on the scheduled tour dates.

If you plan to extend your stay before or after the tour, your visa must cover the entire travel period, including the extended dates.

Our team can guide you on whether an extension or a different visa type may be required, based on the destination and embassy rules.

Final approval and validity of the visa are determined by the respective embassy or consulate.

Yes, medical insurance is mandatory for all Travellive international tours.

This is a standard requirement we follow to ensure travellers are adequately covered during the journey.

The required coverage details are shared as part of the tour information and documentation.

For international group tours, overseas travel insurance is included in the tour price for travellers up to 70 years of age.

For tours to the USA and Canada, insurance is included for travellers up to 60 years of age.

For travellers above these age limits, insurance is partly included in the tour price. As premiums are higher, the difference in cost is payable separately.

For Indian group tours and customised holidays, travel insurance is not included in the tour price and needs to be arranged separately, either through Travellive or independently.

If you’d like, I can help clarify how this applies to your specific journey.

We have a tie-up with TATA AIG Insurance for all our tours. We offer TATA AIG Travel Guard Plus policy to all travellers. This includes cash-less treatment for hospitalisation, where the insurer pays directly to the healthcare provider as per their policy.

Group tour insurance policy included in the tour price has a limited cover which may include loss of baggage, flight delays/ cancellation, hospitalization, death, repatriation, evacuation etc. to a certain extent. Optional adventure activities which are a part of the tour itinerary may or may not be covered in the insurance policy.

The insurance included in the tour price covers only the official tour duration.

If you plan to extend your holiday before or after the scheduled tour dates, the insurance can be extended accordingly.

Travellive will arrange this for you, and you would only need to pay the additional premium applicable for the extended period.

On most of our group tours, we typically provide 3-star to 4-star hotels, selected for comfort, location, and suitability to the itinerary.

In certain destinations — particularly in remote or adventure-focused locations — hotel options may be more limited, and the accommodation standard may differ from typical city hotels.

Specific hotel details or categories for each tour are shared as part of the tour information or during discussions with our team.

On our group tours, accommodation is usually arranged in twin-bedded or double-bedded rooms.

In some hotels, triple-bedded rooms may be available, though this is not common and depends on the property and destination.

Room allocation is subject to hotel availability and local practices.

Any specific room preference can be shared with our team, and we will request it with the hotel where possible, though it cannot always be guaranteed.

At the time of booking, we usually share indicative hotel names or hotel categories for the tour.

Final hotel names are typically confirmed closer to departure, once all operational arrangements are in place.

Any confirmed details are communicated to travellers before the tour begins.

Meals provided in the tour are arranged as per the itinerary and are generally pre-set group meals.

On most of our international group tours, we try to include Indian meals, as this is preferred by many travellers.

At the same time, certain meals may feature local cuisine, especially where it forms part of the destination experience.

Meal inclusions and types are clearly mentioned in the tour itinerary, and any specific dietary preferences should be shared in advance, subject to availability.

We understand that some travellers may require special meals, such as Jain meals, fasting meals, or other dietary preferences.

Such requests can be shared in advance and are accommodated where possible, subject to local availability and the arrangements made for group meals.

However, special meals cannot always be guaranteed, especially in certain destinations.

Our team will guide you clearly on what can be arranged for your specific tour.

Water arrangements vary by destination.

In countries where tap water is not considered potable, we provide bottled drinking water in limited quantities as part of the tour arrangements.

Additional bottled water, if required, can be purchased locally by travellers.

Our tour managers guide travellers on safe and practical drinking water options throughout the journey.

Yes, Travellive group tours are accompanied by a Tour Manager from the very start of the journey.

The Tour Director travels with the group from India, assists with departure formalities including immigration, and remains with the group throughout the tour.

They also accompany the group back to India, ensuring continuity and support at every stage of the journey.

Local guides may additionally assist at specific destinations where required.

Our Tour Managers are fluent in English and Bengali, and are also comfortable communicating in Hindi.

This helps ensure clear communication and comfort for travellers throughout the journey.

Yes, emergency contact details are shared with travellers as part of the pre-departure information.

During the tour, the Tour Manager is the primary point of contact for any urgent assistance.

In addition, travellers are provided with the contact details of a Travellive head office colleague, who is available 24x7 to assist in case of emergencies.

Yes, Travellive provides a Leave Travel Certificate (LTA/LTC) for eligible group tours.

The certificate is issued after booking confirmation and can be used for submission to your employer, as per their applicable rules.

Airport wheelchair assistance is provided by the airline and needs to be requested in advance.

If you require wheelchair support at the airport, please inform our team at the time of booking or as early as possible.

We will place the request with the airline, and the assistance is provided subject to the airline’s procedures and availability.

Travellive does not provide wheelchairs as part of the tour arrangements.

Our group tours often involve walking, uneven surfaces, and sightseeing schedules that may not be suitable for wheelchair use throughout the journey.

If you or a co-traveller requires mobility assistance, it’s important to discuss this with our team in advance so we can help assess suitability and guide you appropriately.

Bus seating on group tours is managed by the Tour Manager to ensure fairness, safety, and smooth coordination for the entire group.

Specific seats, including front seats, cannot be guaranteed in advance.

Where feasible, seating may be rotated during the tour so that all travellers have a comfortable experience.

Travellers are expected to manage their own luggage during the tour.

While some hotels may assist with luggage at check-in or check-out where porter services are available, this cannot be guaranteed at all locations.

In the event of delayed or lost luggage during air travel, our team will assist travellers in raising the necessary claim with the airline, though the resolution and fulfilment remain the airline’s responsibility.

We recommend travelling with luggage that you can comfortably handle on your own.

Yes, you may choose to skip a sightseeing activity if you wish.

However, group tours operate on a fixed schedule, and the tour will continue as planned for the rest of the group.

Any costs related to skipping a sightseeing activity are not refundable, and alternative arrangements during that time would be the traveller’s responsibility.

If you are considering skipping any part of the itinerary, it’s best to discuss this with the Tour Manager on the tour.

If a passport is lost during the tour, the Tour Director will assist you with the immediate steps that need to be taken.

This typically includes helping you report the loss, coordinating with the local authorities where required, and guiding you through the process of contacting the Indian Embassy or Consulate.

Any replacement or emergency travel document is issued solely by the relevant authorities, and timelines are subject to their procedures.

Our team supports you through the process to the extent possible, but the final resolution depends on official agencies.

Cancellation charges apply for group tours, as per the Cancellation Policy outlined in Travellive’s Terms & Conditions.

The applicable charges depend on the timing of the cancellation.

For full details, please refer to the Terms & Conditions shared at the time of booking or contact our team for clarification.

Any applicable refund from Travellive is processed via NEFT/RTGS and is paid in Indian Rupees only.

Refunds are issued in INR even if the original tour payment was made partly or fully in foreign currency.

Refunds are processed by Travellive within 15 working days after settlement of accounts with our service partners.

In some cases, partner settlements—such as with airlines, railways, or ground handling agents—may take 30 to 60 days, which can affect the overall refund timeline.